Position: Operations Manager for the Virtual Pro Se Clinic
Employment Type: Half-time, 20 hrs/wk, possibility of full-time employment after 4-6 months.
Compensation: $30/hour
Location: Fully Remote
Application Deadline: Rolling, anticipate hiring as soon as possible
Reports To: Executive Director
The Colorado Access to Justice Commission seeks to hire an Operations Manager who is tech-savvy, social justice-minded, highly organized, and a skilled communicator to manage the day-to-day operations of the Virtual Pro Se Clinic (VPC). On clinic days (weekdays only), the Operations Manager must be available in the afternoons and evenings (until 7 PM).
The Virtual Pro Se Clinic (VPC) is a free legal advice clinic that connects high-quality attorneys with rural Coloradans through an expansive network of twenty-four virtual clinics. Through dynamic partnerships with local libraries and community providers, we help nearly 100 rural residents every month using cutting-edge digital tools, calendars, and CRM software. The VPC also hosts multilingual clinics. With simple text messaging in almost any preferred language, people needing an interpreter can register for a virtual consultation with live interpretation.
The VPC Operations Manager will be a critical addition to our team as we expand, while remaining focused on innovation, community-driven solutions, and the client’s experience navigating the legal system.
Mission-Driven
- We are seeking a candidate who is passionate about helping low- and moderate-income people in rural areas navigate our civil and criminal justice systems
- Candidates with lived experience and/or a passion for serving rural communities in Colorado are encouraged to apply
- We are seeking a candidate with an innovative mindset and a drive for growth as we reorganize and expand our program
Duties: Drive Daily VPC Clinic Operations
- Manage the day-to-day operations of the Virtual Pro Se Clinic:
- Ensure web-based integrations are working properly to facilitate seamless appointment scheduling for library partners, volunteers, and clinic observers
- Update 30 booking pages to automate scheduling of 90-100 appointments per month via Zoom Scheduler
- Serve as the central point of contact for the VPC and respond to inquiries from patrons needing an interpreter, library partners, and volunteers
- Leverage language platforms to respond to appointment requests from individuals needing interpreting services
- Ensure each clinic has a scheduled attorney to manage the clinic and solidify an alternative plan should the attorney cancel at the last minute
- Be present during virtual clinics to support attorneys, patrons, and library partners
- Ensure a consistent, accessible workflow for library partners and volunteers by maintaining consistent policies, correspondence templates, and automated features (where applicable)
- Independently and promptly troubleshoot platform issues by exploring syncing issues, contacting support, and researching the issues on online platforms
Support and Onboard Volunteers
- Guide interested volunteers through the onboarding process
- Provide tech support as needed to volunteers managing a dedicated monthly clinic
- Proactively communicate with the contract attorneys about volunteer observations and be available to troubleshoot sign-in issues
- Manage VPC Attorney Dashboards by ensuring linked documents are up to date, accurate, and secure
- Summarize free Continuing Legal Education trainings available to attorneys in a monthly email
- Celebrate the volunteers by sharing patron feedback related to their performance
Drive quality & efficiency of the VPC
- Analyze data from the clinics and share with library partners and the Commission upon request
- Set SMART goals for monthly and quarterly performance for clinic attendance, volunteer support, and attorney retention
Experience & Skills
- Demonstrated ability to manage, coordinate, and confirm appointments, meetings, or reservations using digital tools, calendars, and CRM software
- Experience with Google Workspace, Zoom (Zoom Meetings, Zoom Phone, and Zoom Scheduler), Wix, and Formstack
- Superb organizational skills, specifically with file and/or project management systems, coupled with experience working in a team setting where a file management system directly impacts team efficiency
- Experience leading multiple projects at a time, some requiring daily attention and others spanning months. We are especially interested in projects where you or your team beta-tested the product before rolling it out to the audience
- Excellent and concise communication skills in email, online listservs, and organizational newsletters
Preferred Qualifications
- Spanish language fluency
- Experience in legal or social service fields
- Candidates with lived experience and/or a passion for serving rural communities in Colorado are encouraged to apply.
Interviews will be scheduled on a rolling basis. We hope to fill this position as soon as possible. Employment will be part-time for an introductory period of 4-6 months, with the possibility of transitioning to full-time employment.
Colorado Access to Justice Commission is an equal opportunity employer that strives to create a diverse, inclusive, and equity workplace.
How to Apply:
Please submit a cover letter and resume to elisa@coloradoaccesstojustice.org